Interspace Knowledgebase - Requesting Support for Standard Internet Access

COMMUNICATIONS

Published on: 12-Feb-2018Updated on: 10-Feb-2024Share

Requesting Support for Standard Internet Access

For prompt assistance with our services, we encourage you to submit a support ticket via the My Interspace control panel. This process helps our team quickly locate the related systems and efficiently address your issue.

Simply log into My Interspace, select the relevant service, and click the Support tab. There, you can create a ticket, detailing your issue and selecting the priority.

While our website, knowledge base and control panel are available in multiple languages, please note that the communication with us is conducted only in English. This ensures efficient coordination across our multidisciplinary teams and enables us to provide you with the most effective support.

For more detailed information on how to request support, including alternative contact methods like telephone or email, please refer to our detailed guide for requesting support.

Related products

Standard Internet Access

Premium Internet Access

Highest-grade Internet access for professional needs. Superior point-to-point fiber-optic link, symmetrical down/up speed, unlimited traffic, SLA 99.9% and static IP. Direct connections to the top tier 1 global providers. Our network architecture is passionately designed to ensure the highest quality connections to any destination worldwide, boasting unmatched transfer speeds and multi-tier redundancy.

Private Ethernet Lines

Integrate LAN networks of your offices and branches across different locations using a high-speed fiber network that operates independently of the Internet. Establish long-distance direct connections with guaranteed bandwidth between servers, computers and other devices from different locations. Multiple technologies are supported, such as EPL, EVPL, EPLAN, EVPLAN, MPLS and Ethernet over SDH/SONET.