CLOUD

Published on: 28-Sep-2022Updated on: 08-Oct-2024Share

Service Termination for Cloud VPN PointConnect

Terminating a service can be performed through the My Interspace control panel by users with Superadmin privileges.

To begin, sign into the My Interspace control panel, choose the type of service you wish to manage, then open the specific service from the list of active services.

Once the service is open, navigate to the Overview tab. The Service Modification section provides options related to service termination.

1.How to Terminate a Service

Before you terminate the service, disable the protection for removal, which is in place to prevent potential mistakes. In the Service Modification section, confirm that Protection for removal is set to No.

Once unlocked, click the Terminate Service button. You will be presented with available dates for service termination based on the billing model.

Select a termination date and click Submit. The service will be scheduled for automatic termination on the selected date, which will also serve as the final billing date.

2.How to Cancel Service Termination

You can cancel the service termination process anytime before the scheduled termination date. In the Service Modification section, click the Stop Service Termination button. After cancelling, the service will continue as normal and billing will proceed as usual.

Next: Requesting Support for Cloud VPN PointConnect

Previous: Changing the Plan of the Cloud VPN PointConnect

In this document

↱ Intro
1.How to Terminate a Service
2.How to Cancel Service Termination

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